Program Objective
This program aims to equip participants with a systematic understanding of the processes within their businesses, explaining the characteristics and responsibilities of process teams and leaders through examples and practical applications.
Training Content
- Change in the New Economy and Increasing Competitive Environment
- Concept of Process and Process Management
- Relationship Between Change and Process
- Why Are Processes Important?
- Benefits of Process Management
- Characteristics and Responsibilities of Process Owners and Teams
- Defining and Identifying Processes
- Developing Customer-Oriented Thinking and Behavior
- Classification of Processes and Process Hierarchy
- Process Status and Performance
- Identifying Critical Processes and Risks Before They Turn into Crises
- Process Improvement Methodology
- Determining the Current State of the Process
- Analyzing the Process and Identifying Improvement Options
- Sales Development and Effective Sales Management
- Considerations in Process Improvement Efforts
- Initiating and Implementing Process Improvement
- Different Process Improvement Methods
- Risk-Based Process Management and Process Definition According to ISO 9001:2015
- Examples and Applications of Process Management and Improvement
Who Should Attend
Managers involved in organizational decisions and those responsible for production aiming to increase efficiency and quality.
Duration
2 Full Days