Program Objective
- The Information Technology Service Management Standard is based on ITIL (Information Technology Infrastructure Library) best practices. The standard aims to help organizations manage their services and operations systematically and measurably.
- This training provides practical knowledge and concepts required to plan, implement, operate, monitor, review, maintain continuity, and improve an ISO 20000 compliant Service Management System within an organization.
Training Content
- Introduction to IT service management system
- Overview of the ISO 20000 family
- ISO 20000 implementation model
- Management system cycle PDCA
- Service Management System documentation requirements
- IT Service Management System processes
- Management responsibilities
- Internal audits of the IT Service Management System
- Management review of the IT Service Management System
- Continuous improvement
- Critical success factors
- Information on ISO 20000 certification audit
Who Should Attend
Managers or specialists responsible for IT service management in their organizations, professionals working in IT service management, and IT consultants.
Duration
2 Full Days