Increased service quality and more reliable corporate support, clear visibility of IT capabilities, better information about existing services, accurate skill analysis and motivated employees through job satisfaction, understanding customer needs correctly and ensuring customer satisfaction with appropriate service and support, improvements in security, speed, and accessibility in service processes, reduction of IT management and operational costs, effective resource management and efficient use of resources, prevention of repeated handling of tasks/problems, elimination of unnecessary work, increased accessibility of IT services, guaranteeing the delivery of services that meet customer, end-user, and business needs, defining roles and responsibilities of personnel involved in service delivery, increased satisfaction of IT teams, and learning from past experiences are supported by KayZey Consulting.
The purpose of establishing a good system according to the ISO 20000-1 Standard is to structure and implement the following processes in line with the ISO 20000-1 Information Technology Service Management System standard.
SERVICE LEVEL (SLA) MANAGEMENT PROCESS